Bonjour Olivia, thank you for taking the time to such honest and constructive feedback. We are glad to know you enjoyed the great location of the flat but are sorry to hear you encountered some other issues which affected your stay. If for some reason we seemed unapproachable, we apologize. With a quick phone call or email, we could have easily addressed them and assured a more comfortable stay for you. We can assure you that all of these minor issues have now been fixed. Olivia, we hope that these minor issues did not affect your overall opinion of us and we would be more than happy to welcome you back in Paris the next time you visit. We manage many properties in the city and there is surely one which meets all of your expectations in terms of size, location and amenities. You will, of course, receive a special rate the next time you book any of our apartments. We wish you all the best until then.