Thank you for leaving your feedback Kimi. I'm pleased to know you enjoyed the neighbourhood during your stay at my place, but am quite surprised and disapointed about your comments on my place itself. My studio is rented exactly as you saw it on my listing when you decided to rent it, including the said mattress on the ground, and any other specification either in the amenities section, general description or pictures available. About the mice issue that you presented me, without any proof or picture, I did kindly offered a night off your trip as a compensation, that seemed to be okay for you at first. An inspection after your departure confirmed that there was no rodent around, nor any problematic bugs.
As for my flat manager, they're highly professional and answered each and every of your request, as I myself did when you did not reach them, but I would gladly take any improvement recommendations on the check in process if you wish to provide any, as I always look into improving my guests stay.