This review is complete fiction. Please see our other reviews for true reflections of the service our guests have received.
We had an extremely unfortunate situation whereby there was a double booking which my bar manager sincerely apologised for and personally called and made a reservation for a city centre hotel after Iris advised the event she was attending was in the centre of Glasgow, which the alternative hotel was minutes from. I’m not sure who Iris thinks was me (Christine) but I was not in the pub all day that day as I was attending a family function so again this is completely false. I have personally met around 90% of our guests but the type of establishment we own it is not always possible for me to be here, hence why I have a team of staff.
Iris did not go into any of our bedrooms so I’m unsure how she can possibly comment on what is available in our rooms.
I am, as previously stated extremely sorry for the situation with the double booking but it was handled as well as it possibly could have been and is something that I can guarantee will not happen again as foolproof practices have been put in place to ensure this. This is a new business, having only started in April and for someone to write a review like this with so many false statements is simply disgusting.