While I am sorry that you didn't not enjoy your stay out our house, I do want to clarify some things you stated. I take pride in preparing our house for guests and want you to know that posting inaccurate comments about our neighborhood and our home are not only damaging, but also hurtful considering the hours I spent preparing for your arrival. I hope in the future you are more truthful with your reviews.
With all of our guests we typically do a walk through so we can show you the areas that our for our personal use (which is essentially the closet that you unlocked and went through), since you didn't communicate when you would arrive we were not able to do this walk through with you so is it possible that you were not sure what closets were for our guests. With the exception of one room (which was a kid's room) all of our floors have been newly refinished. Our area is incredibly safe, as a matter of fact several Chicago police officers and county sheriff's live on my block so if there was anyone that loitering they would have immediately noticed. Also as I mentioned before, we have security cameras up and would have seen someone loitering by your car. We did not see any except your guests on our security camera. Lastly, both I and our cleaning crew were in the house 3 hours prior to your arrival and didn't smell cigarette, it was not until you and your guests left the living room area smelled like smoke. Also I want to note that when you stated it was a problem with the house I offered to immediately come and check it out but you preferred to cancel your reservation.