Thank you for the feedback on the swimming pool directions. I'll be looking to put it in the instructions from now on, but note that I always make myself available for any questions about the stay, I'm always willing to help with anything.
About the cleaning fee:
We get guests on a daily basis and when one checks out at 11am, I already have a person to work on the apartment to get it ready before 3pm, for the next guest. It's unpractical to go see if the place needs cleaning, before sending someone there and it would take much more time.
We're sorry, but to give our guests the perfect experience possible, we have to work with a system.
Thank you for staying with us, Berta.