Our cleaning crew had a glitch in their technology platform and missed the cleaning on their side which we do take responsibility for. By the next morning, we had everything cleaned and ready to go for Caryn (Caryn checked in late the night prior). It would have been cleaned that night but Caryn checked in very late. Caryn stayed with us for 5 days and after we offer to refund her over 50% of her stay, including transporting her luggage and things like this she still tried to go to Air BnB to get all of her stay back when essential it was not even one total day that she was inconvenience. Once she realized that she couldn't get all of her money back from Air BnB, she then told us that she would settle for the amount that we offered. I do not agree with her regarding the comforter and I do not agree with her regarding nothing being washed. Thats just unreal. No one is a real estate agent. We ask all of our guests to sign a rental agreement due to Air BnB not being very host friendly when things are stolen in the apartment. When things have been stolen and we are trying to put in a claim for something stolen, 99% of the time these things never get paid by Air BnB unless you specifically say explain in a signed rental agreement that what some one stole or did wasn't there or shouldn't have been done, respectively. This guest was just disgruntled and then tried to take advantage of a technology mishap which didn't work.