I am very sorry that your stay was not the usual 5 star experience that the vast majority of our guests have had. I am sorry you had issues with the size of the shower, the shower is small but is not something we have had issues with previously. I am confused about your comment relating to the bins. There is a large metal bin in the kitchen for general waste and a smaller bin for recycling. We provide all our guests with an online guidebook to help them familiarise themselves with the apartment and the local area. We have spent time arranging discounts for bars, restaurants and tours. There is also a specific section regarding local transport links and taxi numbers. I will check the flooring in the hallway because this is not something I was aware of. If we had been made aware we would have looked at this for you during your stay. The ceiling in the hall has original cornicing that is being refurbished, it is currently discoloured but is neither dirty or in disrepair.