HeisDette er ett av få hjem i dette området som har denne funksjonen.
A newly renovated apartment between Estefania and Anjos. There are 7 bedrooms, one with private bathroom and 2 shared bathrooms. There is even an elevator in the building!
Det kan hende denne verten ikke tilbyr basisartikler som puter, laken, såpe eller toalettpapir.
Ikke egnet for barn og spedbarn
Ingen fester eller arrangementer
Innsjekkingstid er når som helst etter 15:00
Utsjekking innen 10:00
The space Luís advertised on Airbnb was said to be a bright, CLEAN, spacious room. Although spacious, the day we arrived there was no cleanliness to be found. The floor had mounds of sand and dust bunnies, and all the furniture looked like it had not been dusted for weeks as well…
Tilbakemelding fra Luís:
Dear Emily, I am sorry you feel this way over the services provided to you. I'll start by saying that we apologize that your expectations were not met since the first moment you contacted us, as you stated you had to wait quite some time in order to do your check-in, despite the fact that my colleague was actually working at the time you arrived, since you had stated you were arriving on a certain time yet arrived earlier. You stated he wasn't unprofessional, yet he couldn't have left the other guests to attend you because that would've been, in fact unprofessional. Let me also state that the cleaning fee, as you explicitly told my colleague (which is in fact ANOTHER Luis), was 17$. Never the less, as you correctly stated, he properly directed you to the correct channels as he does not have any authority whatsoever over the cleaning or any other matter within the apartment, other than doing your check-in and explaining the apartments functionality. At the same time he properly informed us about the complaint and we proceeded to send the cleaning people a SECOND time (disregarding the fact that there are other guests in the apartment, which probably resulted on the common areas being perceived as "unclean"), in order to clean the common areas and your room, yet you were not to be found in the apartment at that moment. Despite this fact, Luis OFFERED himself to go clean your room next morning in order to satisfy your demand, yet he was met with a rude if not arrogant attitude towards himself. Lastly, I would also like to comment on the excellent airbnb agent which helped us strive through this situation. Having said this, sadly I wouldn't recommend hosting you given your attitude, mainly towards our colleague who had been nothing but polite and patient. I do hope that, in your future ventures, you take into account all the variables that might incur during your hosting before making such accusations. Kind regards, Luis
Svartid: innen en time
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