Hi Lucie, we are pleased to hear that you liked the location, as it is super convenient and in close proximity to restaurants, shops and transport links. We are also glad that you liked the facilities and found the cleanliness up to par. We are sorry about the heat and as you know, the heatwave hit the UK very unexpectedly and since the apartment is located in London, it is very rare to find an A/C on any property. This is why we supply fans to guests on request. We are sorry that you had only one fan, however you could have always contacted us if you wanted more delivered as we would be happy to do so. We apologise for the maintenance issues and have since flagged this so we can tend to it as soon as possible and future guests will not be affected. We do hope that you had a good time in London.