VERY, VERY inaccurate reporting of events. Yes in fact true that the refrigerator broke on the second day of this guest’s stay, which would have been a Monday. We on the spot purchased a brand new $1600 refrigerator from the Home Depot and had it delivered that Friday. This is not an Amazon Prime type delivery, there was no option for next day delivery or even two day delivery. If there was we would be fools not to take it. Why inconvenience a guest? We refunded 2 nights ($144) and waived a $250 pet deposit. When that was not satisfactory, the guest asked for more compensation I requested a picture of a receipt....and never received one. I was told “I would prefer you just comp additional nights for being without a refrigerator” sounds fishy to me, any supporting documentation and we would have gladly provided additional compensation. As far as the roaches go. We personally stay at this particular location for months at a time and have only ever experienced dead small roaches, which is typical for Florida especially around the beach. This guest did provided documentation for dead roaches but never alive ones. This condo is in a building and I did not tell this guest that it was a building wide issue, I told this guest that this was a building HOA issue and that I had to go through them to get work done. They have a contract with pest control services that is included in our monthly HOA. I will say that this guest did not provide supporting documentation for complaints many times and at times I felt like I was being down right lied to. I have this location cleaned by First Coast Cleaning Company before and after every guest and when this particular guest left, they left it in such a neglected condition my cleaning bill was $250 when it is normally $140. Dirty bathrooms, Dirty bedrooms, Dirty kitchen etc. In all honesty I regret waiving their pet deposit. Our previous reviews have been good and as news or reviews tend to go, with out both sides reporting you don’t get the full picture. We strive to provided a good experience for our guests, the only 100% accurate review by this guest is that the unit is 3/4 of a mile from the beach and its a lovely relaxing walk patrolled by our excellent sheriffs department to make sure people aren’t speeding :).