1. Hot Water: We have the the largest hot water heater available. And we have a tankless hot water heater on the 3rd floor. Your experience of only getting one shower of hot water is not normal for this house. I will have a plumber check the hot water heater right away. I think something went wrong. Your feedback is very helpful. If you ever come back, please let us know right away and we will have a Plumber come check it out ASAP. Your comfort and convenience is important to us.
2. Second Floor Exit Door: I’m so sorry the door was stuck. Because of excessive rainy days before, there was a slight shift. That slight shift caused the door to get stuck. I was shocked and embarrassed when I first saw that it wouldn’t open. Then one of the ladies said, “Don’t worry, our guys can open it.” I accepted that comment. I just thought I can’t open it because I’m not strong enough but these iron men can open it, with no problem. I should have contacted one of our maintenance guys to come fix it. Now I know.
3. Bathroom door not locking:
I didn’t realize the bathroom door was not locking. I believe that was from the shifting but regardless I would have had someone do something so you would be able to lock it, if I would have known. If you ever stay here again, please let us know of any inconvenience and we will take care if it right away. If possible, I would even take care of it myself. The stuck door, I wouldn’t have been able to fix, we would have had to get someone else to fix it but I would have gone to Lowe’s for another lock for the bathroom door. I could have done that myself. I appreciate your feedback. And hope to improve as we get more experience.
4. Cable: The dining room has local channels and 100+ channels from Roku. It also has Movies from Netflix, Amazon Prime, and Roku. We will consider cable and better TV instructions to make it more guest friendly.
I wish your visit would have been perfect. I’m very sorry for the inconveniences that occurred. If you ever stay with us again know our goal is to give you a carefree and enjoyable stay.