When this guest originally booked she listed that their party would have only 3 guests, only after visiting with her further did I find out that she would have 5 guests. Comments directly from the guest during their stay were as follows: "ABSOLUTELY GORGEOUS", "Enjoying the house! GORGEOUS!, "Just letting u know were checkd out. Enjoyed it Immensly. Thank you so much." This guest left the front door of the house unlocked and house unsecured. They broke one of our beds and left trash stored in the pantry. Communication ceased after check out, only when confronted with issues from their stay did she become unhappy. She claims that she had a couple of times with no response from us. Untrue, we have 100 percent feedback. The hole in the floor is hardly noticeable along a baseboard where the radiator used to come through the floor. This house is almost 100 years old, it is not perfect. The ceramic on the tubs is also not perfect but spotlessly clean. The icemaker works perfectly fine, it just does not dispense through the door, you have to open the door. The water leak in the basement that she is referring to is simply where the air conditioner condenser drains into the floor drain in the basement. Handles on toilets just needed to be raised back up after use, this issue has since been replaced. We have had NO issues with any other renters, everyone has been more than please by their interaction with us and by the quality of the rental. My son lived in this house while at Tulsa University and has never had any problems with any neighbors. Beautiful houses on a beautiful street in a historic Tulsa neighborhood.