Hello Keith and Barbara,
First of all, it's really sad AIRBNB let guests who DIDN'T use the apartament, make a comment about it.
Second, for us the refund doesn't make any sense beacuse your problem was ALFAMA neighborhood, you didn't like it, not the apartment.
You left immediately, you didn't like the people that live, the cobble streets..... We can't be responsible for that!
In our page you can see the apartment and surroundings description before you book it.
The apartment is on the groundfloor, no stairs to reach it, the tram stop is 80 meters from the apartment door, as you can check on (Hidden by Airbnb) , the cars can't go inside Alfama, but the taxis can pick you up at your door. Ubers only pick you up on the main street, 50 meters far from the apartment. We already had senior guests in the past, and they love it, exactly because everything i just describe and the apartment itself.
When you travel and book a place to stay, you have to check first the neighborhood you want to stay, and collect all the information before booking.
Wish you all the best