thank you for your feedback. Our villa is equipped with a modern washing machine and dryer. We do not manage cleaning service and bed linens change as mentioned in Airbnb announcement because we are not an hotel or a b&b and it's not allowed from italian law to make this service to house rental owner who shall limit theirselves to provide the towels and bed linens without to manage in person the changes.
As above mentioned we provide cleaned bed linens and bathroom towels set (2 sets for each bed and for each bathrooms were provided) but we do not replace/change it in person weekly as we also do not make.
In your case your husband at check-in time he asked me on arrival how he could organize the villa linens and towels cleaning and I putted him in direct contact with a laundry and cleaning company because understood you were researching persons to manage that on your behalf. The price was communicated before and agreed with your husband which found it correct. I precise we only assisted and supported as host but we did not make in person this service because we cannot make it in persons accordingly italian law. For transparency reason I shall mention that the price you mentioned was referred to 5 professional cleaning of 4 full bedrooms sets and 3 towel sets for 3 bathooms; and 4 times cleaning of a 220 square metres did per 4 times.
Just to give you a parameter (due to dimensions and number of rooms, toilets (3); bedrooms (4); gardens (2) ) when the cleaning company prepare the villa for the guests arrival I personally spend 330,00 euro plus vat per time so If you spent 500,00 euro per 4 time change I personally believe that you had a honest price treatments from the external suppliers which took care on your behalf.
A part above clarifications which I would like to express for transparency reason, I thank you for visiting our villa/town and I hope to host your family again in the future.