It is disappointing to see an inaccurate review of the property.
During the guest's stay we had offered to solve the mattress problem with mattress toppers yet, the guest declined and insisted that we give a refund because they found the bed too hard. However, we have taken the complaints into account and the mattresses are no longer thin and are comfortable to sleep on.
Toni was extremely rude and racist towards the girls helping me run the property. As with all guests, we come up with immediate solutions all complaints, such as the bed, however, Toni's attitude and demands made it extremely difficult to follow up on her requests promptly.
We ensure the house is cleaned meticulously to an exceptional standard after each stay so I cannot think of a legitimate reason why the guest would claim that the house was dirty. I can guarantee that the cleanliness of the house is of an unparalleled calibre when anyone comes to stay.
We hope this review does no deter from the true nature and experience of staying at our house.