sorry to reply you late . hope the toilet problem do not affect your visit in Barcelona.
remember you arrived on Friday noon when we just find the leakage of the toilet.
We suggest to fix immediately because of leakage water cost money. you told not today. So we have to wait until Saturday morning receiving a message from you saying we can fix . but professional workers not go to work on weekend. That's why we unload the cover and bring to compenent shops and try to find similar compenent .
we have to fix again until Monday the professional work come and fix.
regret some inconvenience during Saturday and Sunday , but you still can use shower in your room . only need to go to another shared toilet in our apartment during Saturday and Sunday.
When you ask whether can discount some , I promise immedietely because I think I should give you a little discount for the 2 days toilet although you can use another in the same apartment.
But something I did not complain is the we replace your towels after 2 days and find 1 towel polluted by some colorful things and cannot removed . that means we cannot reuse for other guests.
after you check out, We find again 1 towel polluted and 1 bedsheet polluted. I dont know whether you have notice that.
so total 2 towels and 1 bed sheet with color .
the reason I dont mentioned before is I feel apoligize for inconvenience by the leaking toilet .
regarding your son locked in elevator between floor 1 and 2 , I saw your son was frightened so much. actually When I receive your message , My husband have go down immediatly to see what happen and later I came down also. and our neighbours call maintenience person and I find he came late so I called fireman.
the building is new and seldom happened this kind of elevator lock . and there is air ventilation actually . anyway I feel sorry that your son was locked and freighten.
sorry again to reply you late because of very busy recently . anyway I respect your opinion and your remarks .