Hello Bill, thank you very much for taking the time to submit your feedback regarding your recent stay with us in London. We are sorry to hear you stay did not go as expected. As indicated on the listing, there are construction works taking place downstairs during normal business hours. This is to be expected in any big city, especially during the summer months and unfortunately the works are out of our control. We have done our best to ask the works to minimize their impact so as not to disturb our guests too much. Bill, we are truly sorry your stay did not quite go according to plan and we would be grateful to be given a second chance to host you in the future. We have many apartments to offer in London and there is surely one that better suits your needs and expectations in terms of size, noise level and location. You will, of course, receive a special returning-guest discount on a future stay. Please do not hesitate to reach out to us if you wish to discuss more.