I must agree with Elijah, our host/guest experience were mutually terrible. In our two years of hosting on airbnb he was the only guest that has made us feel uneasy and distressed, to the point that we had to contact airbnb for assistance and advise. It is true that we asked Elijah if it would be possible to have a slightly delayed check-in time since we knew he was already in town. As soon as we learned that was problematic for him, we off course confirmed immediately that he could check-in at the time of his liking. After check-in he notified us that there was no soap in the dispenser and lacking a plug for the sink. We offered to bring him soap and a plug, as we live right next door, he declined, said no thank you, and that it was no problem. The morning at 7am after he had checked in, we received a very long, angry and in parts aggressive and incoherent message from him. He again brought up the soap, plug and check-in time, as well as saying he had fallen in the stairs arriving at 4am in the night. This due to the fact that he could not locate the light switch. (they are easy to find if you glance at the wall) He blamed this on us. After his message we felt uneasy about him staying in our apartment, and we feared he could damage it somehow. We wrote him a message, asking if we could come over for a chat. He did not reply. We called him, but no reply. We contacted airbnb and explained the situation. They understood, and suggested we together with Elijah can terminate the reservation, and he would get a refund and they would help him relocate. Airbnb tried to contact Elijah, but he did not reply them either, so we did not know what to do. All day we were really stressed about this situation. In the evening we decided we should go to the apartment and see if he was there. He was, but he did not want to open for us. But in the end, after 15-20 minutes he did, but he said he did not have time to talk to us. We told him that he would have to, if not the reservation would be terminated. So he agreed reluctantly to talk. We told him that we had been in touch with airbnb, and about their advice, and the fact that we were not comfortable about him being our guest. After talking for a while we felt a little bit ensured, and we agreed to honor the remainder of his reservation. He left the apartment in good condition condition, so no problems there, but it was not a good experience for us. We really do our best to provide a beautiful, comfortable and clean apartment for our guests. Our superhost badge and plenitude of great reviews should show this.