Dear Jennifer I am sorry but it is written clearly that the services are shared . And all my guest prefer to interact and share a warm place with their host, simply a nice experience (info: from now on the private services inside this apartment are ready for use). I responded to all your demands, I did all my best to organize the check-in for you by 14:00 as you asked to me, and when I did not see you at this time, I used to call you several times to try to help you if needed. Everything was ok and you enter your apartment far earlier than 18:00. I hope you understand almost that any Airbnb host need to prepare the apartment after the precedent guest which just left at 12pm by me! You never tell me about the mosquito (I must point out that here the mosquito are not dangerous but I also understand how bother they can be), and I wonder how come you haven’t seen that everything was available inside the apartment against the mosquito if needed be,! With big pleasure I book a taxi at 9am as we had decided together; early in the morning after 8am to avoid any delay I reminded you to be ready on time, I just noticed you didn’t care and of course you missed your cab. I call the driver and fortunately it was not far. You are not obliged to thank anybody but please don’t conceal any effort from your host!