This person spent only two nights in the unit. In my messages to all guests I write that they can contact me at any time with any problem and I will respond 24/7, and plus I have a co-host who is also available 24/7. This guest never contacted me to report that she had any problems. I could have put her in a different room or a different house, or asked her to leave, not stay the two night and get a refund. Instead, for some reason she stays in a place she believes is "terrible", and gives a completely false review. The house is old, but the price is low to reflect that. This person may be used to living in a luxurious townhouse, and was disappointed that he had to spend one night in a house that was built in the late 1800s. The building is on the historic registry. This person paid $30 a night, in a room in the very upscale neighborhood of Wooster Square of New Haven, within a block of the famous Pepe's Pizza. I have a cleaning girl come in every day and clean the building and change the sheets, this person had clean sheets, and was able to use the washer and dryer. I admit that the basement is not clean, but this person was not sleeping in the basement, all this person did was use the washer and dryer in the basement, which is free, no coin operated washer and dryer, yet this person complains about a dirty basement. Not one of my many airbnb guests ever complained about a dirty basement. I would be very wary of the honesty of this person. New Haven rents are very high. For $75-100 a night this woman could have stayed at the infamous Three Judges Motel in New Haven and shared the building with prostitutes, drug dealers, roaches and bedbugs, and there is no free laundry at the Three Judges. If this person wanted an upscale hotel she should have spent $300 a night to stay at the four star Omni Hotel on the Green or at the Yale Study. This person did not complain that she did not get a good night sleep. I am sure she slept well on the new beds that I provide. The few minutes that this person spent awake in my unit would have been better spent at Pepe's or Sally's Pizza enjoying a good meal instead of complaining for no reason for two nights, where she saved at least $200 on a hotel or motel.