Thank you for your detailed review and for the precious suggestions.
We take note about the exhaust fan and we’ll solve soon the problem. We’re very sorry about the dishes, we’ll pay more attention and this will not happen anymore.
About bites, we ensure you that it could not be bedbugs. Cleaning is carry out at every check out by a certified cleaning company. The flat is in an area of Padua very rich of trees and green: the month of October has been warm, and insects are still swarming even if this is not their season. We reported this problem to landlord (as you understood, we are a company which manage apartments on behlaf of owners) and in short time we’ll instal mosquitos net on the windows.
The fact that the apartment is located at the third floor of an ancient building without lift is indicated in the description, at least, in the Italian version and we hope that Airbmb did a proper translation! As you know, it is not possibile to change the default graphic greed.
We’re sure that your suggestions will help us to improve our service and will help new visitors too to choose the right flat for their needs.