One would think the two months time between booking and arrival would have been plenty of time for Belle to have THOROUGHLY READ our property description if she had been neglectful to do so upon making her reservation to stay with us.
In fact, before booking, all our guests, all Airbnb guests for that matter MUST READ AND AGREE to understanding the pros and cons of each listing as well as the specific rules of each home.
Our read and agree section has specifically stated and continues to state under Airbnb heading “amenity limitations“ that we have “a wine/breakfast station-not a full kitchen” even giving examples such as “cheese, crackers, yogurt, oatmeal, wine and coffee as suitable items.” Additionally we provide a photo of the station.
Under Airbnb heading “Surveillance or recording devices on property” it states “We have two OUTDOOR security cameras which monitor our homes point of entry as well as our pool area”. Under heading “Shared Spaces” “pool hours which are between 10-5”
By the way, we welcomed Belle and her party to enjoy the pool with us WELL beyond the 5 pm cut off, even bringing them margaritas !!!!
A week before her group was due to arrive Belle’s plans changed.
Her original three person booking was now, we were informed, to be five people and an infant in a pack n play. We immediately communicated to Belle and her friend that there would be an additional charge for her fifth person as stated in our listing and the fifth guest would have a cot, ALSO indicated on our listing!
Belle was not happy with this as indicated in her review and stated she found a cheap place with a kitchen to stay. We then offered to cancel her reservation and if we could rebook our space, we would refund her money even though it was 8 days over Airbnb's cancellation policy and we were not required to do so. Our goal is not to be the cheapest place to stay but the best value offering the most amenities WITH a water view and pool AND spotless updated rooms for two couples WITH privacy and two baths.
The last day Belle brought another, additional, guest to our home (even though our guest policy prohibits this) however in an effort to be accommodating we simply engaged the additional guest in conversation and brought her a glass of wine. HER Airbnb she told us had “five people sharing one bedroom and one bathroom and no pool or water view” She thought our home was beautiful AND a great value.
Finally, in an effort to send Belle off with good positive vibes about her visit, we offered she and her party a late check out so they could stay and enjoy the day vs vacating at our normal 10 am checkout. They took us up on this and stayed well into the afternoon and in return thanked us with garbage cans overflowing with trash, rubbish everywhere AND soiled diapers.
It truly seems that in some cases, certainly with this guest, being accommodating repeatedly and extending every curtesy possible was never going to satisfy them. For what all others have thought to be an incredible value and amazing location (even the others in her party), this person’s apparent personal financial pressures shaded her view of what could have been a wonderful weekend.