I felt the need to respond to this review because it’s in complete variance with the rest of the reviews of my house (I never received a review less than 4 stars and indeed more than 80% of the reviews are 5-start reviews) and, I believe, written in bad faith for some reason (the reviewer rated 3 out of 6 “components” of the review at 5 and the rest at 2,3,4 and yet she gave an overall grade of 2 stars!). It will be interesting to compare this review with the review posted by the next guests following this guest (Paul), it’s like the two reviewers describe totally different places!
After booking the house and prior to checking in Lauren literally bombarded me with a lot of questions (such questions that made me regret accepting their reservation request in the first place because I got a sense that they would be very hard to please due to having unrealistic expectations; it seemed as if they were viewing their upcoming 3-day trip at my place upstate as if it was a trip to Patagonia or the Galapagos Islands or another very special place on earth- except those trips cost much more) BUT I was never asked once if the house is toddler-safety proof or toddler friendly. Indeed, it’s obvious from the pictures that it is NOT toddler-safety proof (that would require special gates at the stairs, special covers for the outlets, etc). And I don’t think they are many 3-story houses on airibnb which are toddler-safety proof to consider that “standard”. If this was such a big concern and if it wasn’t clear from the pictures that I don’t have safety gates for toddlers, etc, why didn’t they ask and came to make an issue out of it afterwards?
Indeed, I was told the first day of their stay that there was a problem with one toilet not flashing and so I sent over the guy that mows the grass for me to take care of it; he reconnected the string from the flap to the flash handle and the problem was solved, a very simple thing that most of us had the experience to deal with without calling in an expert. The next morning I was told that the fridge wasn’t cooling properly and I said, “well, I can’t get someone on a short notice to address that because is not many appliances technicians in the area” (that’s true) and offered to refund them 100% if they want to leave the house and go elsewhere if indeed what they reported was accurate. Indeed, they chose to leave the house after the first day and, once I was able to rectify that indeed there was a problem with the fridge, I refunded them 50% for their first day stay and 100% for their 2nd and 3rd days since they chose to leave earlier. Indeed, after visiting the house I confirmed that the fridge wasn’t working properly and Lauren was correct to complain about it (though I had no complaint or knowledge of it from my previous guests just prior to this guest). I have installed a brand new sub-zero fridge following this incident and indeed that’s the only appliance that had a problem and no other appliances (yet, this reviewer is using plural, urging other guests to make sure all appliances are working well).