I was very excited about staying at Halles place. We had agreed that I would call her to arrange entry on the day of my arrival. Sadly, due to an injury, I was forced to return home early and was unable to stay in the residence. Despite previously arranging to contact her, I was unable to reach Halle via text or phone, to inform her that I was not able to occupy the space. I informed her that I was unable to do so, and could she please contact me. To date, I have not received a response. In the event that there was not a refund available due to my emergency, which I would totally understand, I was hoping to have some close friends use the space in my stead. Due to receiving no response, I was forced to send them elsewhere. In addition, I was charged for the full amount, including cleaning, while there was obviously no cleaning necessary. I can understand strict cancellation policies, but this is not fair, and I obviously cannot recommend a host that does not answer or return phone calls and messages.