Dear Julie, thank you so much for your review. Although I wished your vacation would have been perfect, I’m thankful that you took the time to write this detailed review to inform me of the problems you encountered.
Allow me first to explain that the taxes of 15.75% are mandatory in Belize and are composed of 9% of BTB (Belize Tourism Board) tax, 1.75% of Business tax and 5% of Resort fee. It is mentionned in 2 different places on my listing, at the end of the first paragraph, and under the title ‘Eating’.
We also explain this in the very first page of the Guest Manual I had sent you under ‘On arrival’.
I understand this is the kind of surprise you don’t want when you start your vacation, and I sincerely thought it was clear in my listing. I’m so sorry if this was a surprise to you Julie.
As for the sargassum (seaweed) issue, again, you were very unlucky because indeed, the whole island coast has been experiencing one of the biggest sargassum issues. These unfortunate periods usually don't last long and are not as serious as the one we are actually experiencing. It seems this phenomena, affecting the whole Yucatan peninsula all the way to Honduras, is due to climate change. Some say the oil spills in the Gulfe of Mexico in the last years have something to do with this. Anyhow, all resorts on the island have to struggle with this. It is really unfortunate for our guests when this is what they find during their vacation, so I surely understand it was not pleasant for you Julie. Our beach and water are usually picture perfect, just like advertised on our listing. During Christmas, the beach was completely seaweed free and waters were crystal clear. I'm so sorry your vacation was right during the peak of this problem.
Our manager has explained to me that the roads were in very bad condition due to heavy rains in January. I always rent a golf cart when I go and usually do the run between the resort and the village in 30 minutes. And I drive like an old lady!
Julie, I hope you still had a good time during your vacation. Thank you again for having taken the time to send me this review, I really appreciate it.