We have been hosting with Airbnb amongst others since January 2012. We have received and welcomed well over 200 different parties; maybe 500 different people have stayed with us. In their reviews, 95% of our guests have given the farm and ourselves 4 and 5 stars.
It is a place of peace and tranquility, it is also in the countryside and there are dogs here and at many of the local farms. There are wild animals in the countryside, dogs everywhere bark at wild animals. There is mention of our friendly dogs on the site and of course there is what they leave behind but we conscientiously clear up after our dogs.
There is mention in the reviews and in the description that we have chickens and some visitors have mentioned in their reviews that the cockerel wakes early. Cockerels do that. When John mentioned some days into his stay that he was a very light sleeper and had been unable to get back to sleep after the "dawn chorus" I acted on his wishes and my birds had a holiday on a friend's farm with some ducks and goats. Some people travel with ear plugs.
Yes, the gates are a little bit squeaky and being metal they make a noise when opened and shut.
There is mention of the pool being shared on the website, I will update the wording to make it clearer to Summer holiday visitors like John and Ger that there is one other holiday property here and there may be other people enjoying their own holiday on the farm.
Check in is after 3pm and they wanted to come at 12:00, 3 hours early. I accommodated a 2 hour early check-in. If they had explained what their needs were; that they needed to drop off some perishables and go out to lunch that would have been less of a problem to me. Due to their insistence on arriving early there was a little friction from the outset. Communication is all it takes to ensure a calm experience.
John and Ger did not read enough reviews to fully understand our farm, neither did they communicate their specific needs with us and were looking for faults and problems from the moment they arrived.
On the third day of their visit, John came to my door and he was shaking with anger. He had a list of problems and complaints, which I calmly dealt with as best I could. I explained how to manage the heat and arranged to have my cockerels re-homed for the rest of his visit. Geraldine asked me where to take the rubbish and I explained where to take it. However John refused to do this as other places he had stayed in took it away for him. This is a self-catering cottage in the countryside in Catalunya, there are recycling points in many locations. The Welcome pack we provide asks that people take away their own rubbish. He was rude and abusive during this and I was extremely upset at his inexplicable attitude and I felt obliged to give in and take his rubbish away. Simon was not present during this exchange but made very effort during the rest of their stay to socialise with John and Ger and calm the situation.
When it came to check out time John again became abusive but fortunately Simon was on hand to support me. Simon asked John to take his rubbish away and again John refused, becoming very heated. There was only one appropriate response to John's abuse and that was, I am very sorry to say, what came out.
We can't please everybody.