Dear Olivia, first of all, thank you for your choice to choose our place as the destination during your holiday.
Firstly, I do apology for the not fluent English Skill of my parents and our team. They have the intermidiary English skills and they are still pursuing English class at the moment. Their English skill is improving day by day. We will try everyday to strive for the happiness and satisfaction of the guest.
Secondly, as mentioned in the listing, parking is free. Because the parking place inside the house is small, so extra two big motorbikes are difficult for other people to move around so we kindly ask for your help if it is possible to leave the motorbike in the parking lot on the right side. I already confirmed that there is no parking fee, we cover all the fee for you. Sorry for not communicating with you more effectively.
Thirdly, the boarding pass i already printed out leaving in my office. But I handed over the printing task to another team member and 6 am the next day the boarding pass is printed for you already. But you would like to change into another flight and print another one. So it is a bit confusing. Im sorry for this case, We will confirm with you earlier next time.
Forthy, for the washing machine, as in normal case explained in the House Guidebook we said that the guest can just push 2 buttons "Start" and "On", which is enough. But in your case, you need to adjust the temperature so we don't know how to adjust the temperature. I'm sorry for this case, next time we will try to learn the washing machine better.
At the end, sorry for this experience doesn't satisfy you like you expected. We do hope to welcome you next time and offer you greater service.