This is the first time I have let the property via Air B n B and with such a poor review I want to thank Amanda for pointing out some of the issues that I was unaware of.
Cleanliness: I agreed with Amanda, upon seeing photos, that the cleaner hadn't done a good enough job. In a phone conversation she accepted a £30 deposit. I tried to get a cleaner at short notice as we had the conversation on the Friday afternoon and the best I could do was first thing the following morning. I called to see if that was ok but had no response. The next I heard she had decided to vacate early. I felt it more appropriate to refund £57.50 which was 50% of her booking fee rather than the £30 we had agreed . The dirty toaster and microwave have now been replaced with new as has been some of the linen.
TV not working. Before their stay I had an ariel specialist in putting in new TV points. He hadn't reconnected the TV cables so I take responsibility for that. It turned out it was the TV that was faulty rather than the ariel. A new TV has now been purchased, cables connected and is working.
Shower handle and toilet roll holder fixed
The window was left in the safety open position to let air in without leaving the window fully open. Standard feature of double glazed windows. It works fine and closes correctly.
Unstable Wall: This is the first I have heard of this as there is no wall within the parking space, more of an earth mound. A loose rock falling off and knocking the front panel off the car is very intriguing and I wonder why this wasn't brought to my attention immediately. Maybe I have misunderstood this part of the complaint. The parking space is accessed most easily by reversing past and then pulling forward into it.
Noisy neighbours: This is definitely not the norm. However I appreciate it is not acceptable and I have spoken with the neighbours concerned.
Whilst I do not agree with some of the complaints I have resolved the issues that are within my control. I am sorry that Amanada did not have a good stay. I want all my guests to have a pleasant and comfortable experience in this beautiful part of the world.