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Handling Guest Personal Information
As a Host you will receive and use Guests’ personal information to manage your reservations and deliver your Host Service. Please remember that you are responsible for complying with applicable privacy laws when you handle and process personal information. You should only use personal information you receive through the Airbnb Platform as necessary to manage your reservations and deliver your Host Service. You may not encourage or require Guests to: open an account, leave a review, or otherwise interact, with a third-party website, application or service before, during or after a reservation, unless authorized by Airbnb.
If, in the course of providing Host Services, (i) personal information is transferred to you from the European Economic Area, Switzerland or the UK (within the meaning of Article 44 of the General Data Protection Regulation “GDPR”) and (ii) the transfer does not benefit from an adequacy decision under Article 45 of the GDPR, then you agree to process the personal information you receive in accordance with the principles set out on Annex A of the standard contractual clauses (“Clauses”) contained in European Commission Decision 2004/915/EC. The Clauses are hereby incorporated into your agreement with us.
Standard Contractual Clauses
The information to complete the Clauses is as follows:
You are the “data importer.”
If you are hosting or booking a Listing in Japan, the “data exporter” is Airbnb Global Services Limited.
If you are hosting somewhere other than Japan, the “data exporter” is Airbnb Ireland UC.
For Annex B of the Clauses:
(i) the data subjects are Guests;
(ii) the purpose of the transfer is to enable you to provide the Host Service;
(iii) the categories of data may include the Guest’s profile and full name, the full name of any additional Guests (if entered), the Guest’s cancellation history, Guest’s phone number, any other information the Guest chooses to share, and additional information to assist with coordinating the trip including messages exchanged with the Guest;
(iv) the recipients of the data are any service providers you may choose to retain to assist you in providing the Host Services;
(v) no sensitive data is being transferred;
(vi) there is no relevant data protection registration information unless you advise otherwise; and
(vii) for data protection enquiries you may contact our data protection officer at the contact us section here and we may contact you by email to the address on your profile.